Warranty

Effective Date: 2022.01

At OutEquipPro, we are committed to delivering reliable, high-quality air conditioning solutions for your adventures. This limited warranty demonstrates our confidence in the durability and performance of our products.

Coverage Summary

OutEquipPro warrants that our products will be free from defects in materials and workmanship for one (1) year from the date of original purchase when used under normal conditions and according to the product manual. This warranty applies exclusively to the original purchaser and is non-transferable.

During the warranty period, OutEquipPro will, at its sole discretion, provide parts for repairs or offer a replacement product if the defect cannot be resolved.

Warranty Coverage Details

This warranty covers:

  1. Defects in Workmanship or Materials: Any failures caused by manufacturing defects under normal use.
  2. Replacement: OutEquipPro will provide the necessary replacement parts or new replacement units to resolve covered defects.

What This Warranty Does Not Cover

This warranty does not cover:

  1. Improper Use or Installation:
    • Installation not following OutEquipPro's guidelines or improper mounting on incompatible vehicles.
    • Issues caused by incorrect electrical connections or power supply.
  2. Environmental or External Factors:
    • Damage caused by storms, floods, lightning, or other acts of God.
    • Corrosion or damage from chemical exposure.
  3. Modifications or Unauthorized Repairs:
    • Alterations, modifications, or repairs performed with non-OutEquipPro parts or by unauthorized individuals.
  4. Normal Wear and Cosmetic Issues:
    • Fading, scratches, dents, or noises that do not affect the unit's functionality.
    • Normal wear on consumable parts like filters.
  5. Shipping Damage:
    • Any damage not reported within seven (7) days of delivery.
  6. Items Purchased from Unauthorized Resellers: Products purchased from third-party sellers who are not authorized by OutEquipPro.
  7. Items That Have Been Refunded: Products that have been fully refunded are excluded from warranty coverage.
  8. Lost or Stolen Products: OutEquipPro will not cover products that have been lost or stolen.
  9. Free Products: Products given for free or as part of a promotional offer are not covered by this warranty.

Customer Responsibilities

To ensure coverage under this warranty, customers must:

  1. Provide Proof of Purchase: Retain the original sales receipt or invoice as evidence of the purchase date.
  2. Report Issues Promptly: Notify OutEquipPro of any defects or malfunctions within the warranty period.
  3. Perform Routine Maintenance: Follow maintenance instructions provided in the user manual to ensure proper performance.

Warranty Service Process

To request warranty service:

  1. Contact OutEquipPro Support:
    • Email: support@outequippro.com
    • Provide your proof of purchase and a detailed description of the issue. Photos or videos may be requested to assist with diagnosis.
  2. Resolution Options:
    • Parts Replacement: If feasible, OutEquipPro will provide the necessary replacement part(s) at no cost, along with repair instructions for self-servicing.
    • Product Replacement: For severe defects that cannot be resolved through parts replacement, OutEquipPro will provide a new replacement product.

Limitations and Disclaimers

  1. No Labor Cost Coverage:
    • Customers are responsible for any labor costs incurred during installation, repair, or maintenance.
  2. No Incidental or Consequential Damages:
    • OutEquipPro is not liable for indirect damages, such as lost profits or inconvenience resulting from product defects.
  3. Implied Warranties:
    • Any implied warranties, including merchantability or fitness for a particular purpose, are limited to the one-year duration of this warranty.
  4. State-Specific Rights:
    • This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Additional Notes

  • Regular maintenance is critical for optimal performance and longevity. Refer to the user manual for detailed maintenance instructions.

Customer Support:

For any questions or concerns, please reach out to our customer service team at support@outequippro.com. We're here to help!
Support Availability: 11 AM - 9 PM Pacific Time (PT), we will reply to you asap.